Date Published: 13/06/2023 13:50
Artificial Intelligence - or AI - is rapidly evolving at this point in history... But what are its implications for financial advisors and the advice they provide? Here, Future Life Wealth Management's director of operations Keeley Woodcock appraises some of the key issues...
THERE’S been a phenomenal amount in the news recently about AI - and this isn’t going to change any time soon.
From helping jobseekers write a CV or covering letter, to putting together a household shopping list, it’s gradually becoming a much bigger part of all our lives.
Indeed, the European Parliament recently approved rules aimed at setting a global standard for AI - which can also encompass everything from automated medical diagnoses to AI-generated videos, known as deepfakes, and bots such as ChatGPT.
So, it’s only natural that many may consider using AI for assistance with managing their finances…
But we’d urge caution if you’re thinking of using an AI tool instead of a living, breathing financial adviser.
In short, a bot is no replacement for the real thing.
A human being knows you and your goals.
As financial planners, we regard each client as an individual and will offer advice on that basis.
So, any guidance or recommendations will be based on your specific needs, individual objectives, circumstances, goals, priorities and personal values.
A financial planner will also take a holistic look at your situation, so each step you take works to support your larger objectives.
Although AI does respond to prompts, it simply can’t have the same level of insight into your life and your aspirations as a real person.
With that in mind, it can’t show the same level of emotional support and empathy as a human being.
Perhaps you’re feeling daunted by the task of getting your finances in order, confused by complex terminology or uncomfortable discussing issues such as estate planning and writing your will.
A ‘flesh and blood’ financial planner will have the emotional intelligence and understanding to speak to you appropriately depending on the circumstances, how you’re feeling and what you’re talking about – and offer appropriate support and guidance.
AI offers general, rather than specific advice
Every single person has their own different financial circumstances, which is why financial planners offer bespoke advice tailored to each individual client.
While you can ask a bot certain questions, it can only give you general advice based on other people’s experiences and existing datasets.
And since it’s not taking a holistic look at your finances in the same way as a professional adviser, the advice it gives might not be the best option for you if you’re working towards a particular goal.
So, while AI could, for example, be helpful in defining what certain terms mean, that doesn’t mean it can offer good advice.
Some bots even acknowledges this, saying they can answer with the disclaimer that as a language model AI can “provide information and insights on personal finance” but can’t “provide personalised financial advice”.
Financial specialists offer reliable advice
Professional advisers are regulated and required to adhere to the highest professional standards.
That means you can trust them to give accurate information and guidance, and always act in your best interests.
By contrast, you can’t be sure which sources AI tools are drawing upon to produce an answer, so there’s a risk that unreliable, unverified, and untrue information is being generated.
Concerns have also been raised about AI algorithms having the potential for bias, which may influence the advice given to certain people.
Ultimately, the human element is impossible to replicate.
An AI tool can’t understand you, your current situation, and your ambitions in quite the same way.
It can’t build a meaningful relationship with you and use that to inform the advice it gives.
And crucially, you can’t be sure that an AI tool is giving trustworthy and accurate information.
If you have any questions about making your money work hard for you and getting the most out of your investments, please don’t hesitate to get in touch with our friendly team of human specialists.
We’re here to help you achieve your goals and help you make the right decisions.
If you would like to speak – in person – to a member of Future Life Wealth Management’s team, please ring 01246 435996 or log onto our contact page HERE.
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